Customer Concierge

If you're considering a $4,000+ piece, you should be talking to a human before you check out. We answer the phone.

Talk to a specialist

Phone: (917) 524-9848
Email: info@elanandco.co
Hours: 9 AM to 7 PM ET, seven days a week

What we can help with

• Product selection — which sauna, plunge, or grill fits your day, your space, and the way you plan to use it
• Manufacturer specs — we share the manufacturer's electrical, foundation, ventilation, and clearance requirements so you can prep your space and arrange a qualified installer
• Lead times — production windows and freight carrier estimates
• Freight delivery — LTL truck-to-curb delivery scheduling and the mandatory inspection-before-signing process
• Warranty — manufacturer warranty questions and post-purchase support routing
• Configurations — custom configurations and accessory pairings

What we don't do

We are an authorized online retailer. We do not install, assemble, or erect products at the customer site. Delivery is curbside; any installation is the customer's responsibility, performed by the customer or a qualified installer the customer engages.

Response time

Phone calls answered live during posted hours. Voicemail returned same business day. Email responded to within 24 hours, often same day.

For manufacturers and brand partners

Considering an authorized-dealer relationship with Élan Reserve? See our Brand Partners page for our dealer model, what we look for in a manufacturer relationship, and how to start a conversation.

Press, partnership, or general inquiries

Reach the same channels above. Mark the subject line so we can route appropriately.

Élan Reserve — we design your day.