FAQ

Are your products authentic? Yes — we work directly with the manufacturers of every product we carry. All products ship directly from the manufacturer.

How does shipping work? Orders are fulfilled and shipped directly by the manufacturer via insured freight or ground shipping. Shipping is included in the price — no additional charges at checkout. We ship within the continental United States only. You'll receive tracking once your order ships.

Can I cancel my order? Orders may be cancelled at no cost within 24 hours of placement. After 24 hours, the order has typically been transmitted to the manufacturer and may be subject to a cancellation fee. Custom or made-to-order items cannot be cancelled once production has started. See our Returns & Cancellations policy.

What is your return policy? Standard catalog items are returnable within 30 days of delivery in unused, original-packaging condition, subject to a restocking fee (15% for parcel items, 25% for LTL freight items; customer pays return shipping). Custom-built and made-to-order items, hyperbaric chambers, and filled cold plunge systems are non-returnable. Full details in our Returns & Cancellations policy.

What if my order arrives damaged? For freight deliveries, inspect before signing and note any damage on the delivery receipt — then contact us at info@elanandco.co with photos. See our Shipping & Freight Policy for the full process.

Is the manufacturer warranty preserved? Yes. Every product is sold as an authorized dealer, so the full manufacturer warranty applies. Warranty terms are listed on each product page.

Do you offer financing? Financing may be available at checkout on select products through Shopify's payment partners, subject to eligibility. See our Payment Plans page or call a specialist at (917) 524-9848.