Shipping policy

Shipping

All Élan Reserve products ship directly from the manufacturer via insured freight or ground shipping. Delivery times and production lead times vary by product and are listed on each product page. Shipping is included in the price of every product — there are no additional shipping charges at checkout.

Tracking

Once your order ships, you will receive a tracking number via email. If you have not received tracking information within 7 business days of your order, contact us at info@elanandco.co.

Cancellations

Orders may be cancelled at no cost within 24 hours of order placement. After 24 hours, the order has typically been transmitted to the manufacturer and may be subject to a cancellation fee. Custom or made-to-order items cannot be cancelled once production has started. See our Returns & Cancellations policy for the returns window and restocking fees.

Damaged or Defective Items

For freight deliveries, inspect every box before signing and note any damage on the delivery receipt. If your item arrives damaged, contact us at info@elanandco.co with photos within 48 hours of delivery, including the order number and the annotated delivery receipt. If the damage qualifies as carrier-related, we will issue a full refund to your original payment method and file the carrier claim with the manufacturer. If the damage does not qualify as carrier-related (e.g., assembly damage, post-delivery handling), we will notify you in writing; the claim will be denied and no refund will be issued. Manufacturer warranty coverage may still apply for verified defects — see the warranty section on each product page.